Browse the most common questions about banking with Globalhart Credit Union. Cannot find what you are looking for? Our team is only a message away.
How do I open an account with Globalhart Credit Union?
Opening an account is quick and fully online. Head to the registration page, share a few personal details, choose the account type that suits you and complete our secure identity verification. Most applications take just a few minutes, and our team is on hand if you need any help along the way.
Is online banking with Globalhart Credit Union secure?
Absolutely. Every session is protected with 256-bit encryption, and sensitive actions are verified using multi-factor authentication and, where required, a hardware token. Our systems monitor for unusual activity around the clock, and our zero-liability promise protects you against unauthorised transactions.
What should I do if I forget my password or Account ID?
No problem. On the login page you will find links to reset your password or recover your Account ID. Follow the secure prompts and we will guide you through restoring access in just a few steps.
How much can I transfer per day?
As standard you can transfer up to the equivalent of ten thousand US dollars per day. Higher limits are available on request. Simply contact our support team or your relationship manager. High-value transfers on Internet Banking are authenticated with a hardware token for your protection.
Will my Globalhart Credit Union card work abroad?
Yes. Our Visa and Mastercard products are accepted at millions of locations and ATMs worldwide. You can enable or disable overseas use directly from the app, set spending limits and receive instant alerts on every transaction while you travel.
How do I report a lost or stolen card?
Freeze your card instantly from the mobile app, then call our 24/7 support line on 5300-0120-11 so we can secure your account and arrange a replacement. Thanks to our zero-liability protection, you will not be held responsible for unauthorised transactions.
Are my deposits protected?
Globalhart Credit Union is fully licensed and regulated, and eligible deposits are protected in line with applicable deposit-insurance schemes. If you would like details specific to your account, our team will be glad to explain exactly how your funds are safeguarded.
How can I get in touch with customer support?
We are easy to reach. Call us on 5300-0120-11, email support@globalhartcu.com, use the secure messaging in your online banking, or visit the contact page to send us a message. For urgent matters, our support line is available 24/7.
Still have questions?
Our friendly support team is here to help with anything we have not covered.
